We offer managed Drupal hosting to all our clients to help them get the best out of their websites over the long term. We partner with a selection of cloud-based hosting platforms to ensure the maximum uptime for your website to help you do business all year round.
Service Level Agreements
Although we have a standard SLA, we'll look at your requirements as we get to know them and make sure we propose something that's specific to you. We take your technical requirements and your customers' expectations into account when putting an SLA together to make sure that you can keep things running smoothly.
- security updates and patches a required
- online tech support
- 1h hour response time for urgent issues
- Daily backups of your website
- Constant server monitoring helping us identify unexpected website downtime
- Advanced warning of any scheduled server maintenance
All of our clients have a dedicated Account Manager. Your Account Manager works alongside you to offer advice and insight to help you develop your digital platforms to get the best from them.
We provide documentation including a content guide and tailored Drupal CMS manual to help our clients manage their websites long after the website's been built. We also offer follow up training to help bring new starters up to speed and refresher training for those jobs that don't need doing very often!
Are you looking for new hosting for an existing Drupal website? Find out about our Drupal Onboarding programme.