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4 Dec 2015

Browser and Device Support: December 2015 Update

This post is out of date: read our most recent update.

Tincan browser support focuses on usability and accessibility rather than pixel perfect rendering across all available browsers. Sites will render in all browsers, but some advanced features and aesthetics might be enhanced on modern browsers that can support such features. 

We classify browsers in two categories:

  • A-grade - these are the browsers that we actively support and as such these are the browsers that we test your website in prior to site launch
  • B-grade - these are not supported and we will not test the website in these browsers. Support is available at an additional cost.

Note that the version your site is supported on will be current at the time of launch. We cannot predict changes by the browser developers and cannot guarantee that the site will work fully on future versions. If changes to your site are required in order for the site to work on a new browser version then we will tackle that at the appropriate time.

Support for B-grade browsers often comes from post-launch conversations with customers. You can use the Google Analytics on your website to assess whether you require any support for B-grade browsers. It's also worth considering that browser updates often incorporate security updates; rather than pay to support an old browser you may wish to advise that your customer regularly upgrades their browser for their own peace of mind.

Customer-facing Website Support

A-grade supported browsers for desktop are:

  • Firefox (PC & Mac)
  • Chrome (PC & Mac)
  • Safari (Mac)
  • Opera (PC)
  • Microsoft: Internet Explorer 9, 10 and 11 and Edge (PC) - more details below

A-grade browsers are identified, capable, modern and common. Tincan tests in all A-grade browsers, and bugs are addressed with 'high' priority when reported in Mantis. We test in the latest versions of these browsers which often also requires the latest version of the device's operating system to be installed. This is worth bearing in mind when you are carrying out your own testing and when managing feedback from customers

Additionally we test across a range of devices, from phones to tablets, Android & iOS as detailed below.

We consider native mobile/tablet browsers to be B-grade, such as Samsung Galaxy Note's in-built browser and we do not test in these. Support may be available at additional cost - drop us a line if this is something that you want to know more about.

Firefox, Chrome, Safari and Opera

All of these browsers have an auto-update feature available. If you don't have this enabled, please check that you are up to date before you test the website. We have found that some IT networks have this feature disabled and our clients sometimes discover that they are running outdated (and therefore unsupported) versions of the browser. 

Microsoft Browsers

We currently support Internet Explorer versions 9, 10 and 11 as well as the new Microsoft Edge, and work to provide the best experience through all of them.

There are some visual aspects which may not render in IE9 but these will not break functionality. What this means is that you may notice some elements of the website design may look different in IE9 when compared to other browsers but everything will still work.

Internet Explorer 8

We now consider this a B-grade browser. Your site will work although potentially some aspects of layout and aesthetic will not. Some of these may be fixable but the work involved will be estimated and charged due to the extra effort required.

Mobile Devices

We test on a range of mobile devices including tablets and smartphones. Testing is carried out on either Safari (iOS) or Chrome (Android) and we'll work to sort out issues within those. We cannot guarantee testing in non-standard browsers, especially those which are the device's own-brand ones.

We try to agree, during the design phase, the overall 'breakpoints' used within the site so that there is a consistent look to the website across all devices and screen sizes. There are now a wide range of devices and resulting widths, even within one brand, and as this trend continues, this is requiring more and more time in testing. We currently test on iPhone 5, 6 and 6 Plus, iPad Mini, iPad 2 or 3, Nexus 7, Samsung S4, 13" Macbook, PC and on a 24" monitor. 

CMS Support

We have found that the Drupal CMS works best in Chrome and Firefox and advise clients to ensure that one (or both) of these are installed on the relevant staff members computers prior to CMS training.

We will update the blog as often as required to ensure that this information is complete. We regularly review both our clients analytics and global usage statistics to identify what is most useful to our clients. Occassionally, a client's needs may vary from these and we tackle that on a case by case basis. The sooner we're notified of any additional requirements, the better we can plan to meet your requirements.

If you're reporting an issue with how your site works on a browser don't forget to tell us what you're using and include links and screenshots to help us identify the problem. If you have any questions about this, drop us a line.

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